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Frequently Asked Questions (FAQs) 

General Questions 

1. What are the main ingredients in your products? 

  • Our products are crafted with high-quality ingredients and are free from harsh chemicals such as SLS, parabens, and caustic substances. While not 100% chemical-free, we ensure that our formulations meet international standards and include only necessary, safe components. 

2. Are your products suitable for all skin types? 

  • Yes, our products are formulated to be gentle on most skin types. We recommend that customers with sensitive skin or specific concerns review the ingredients list and conduct a patch test before full application.


Product-Specific Questions 

3. How do I use whipped soaps? 

  • Whipped soaps can be used as a body wash, shaving cream, or facial cleanser. Apply a small amount to your skin, lather, and rinse thoroughly for a luxurious cleansing experience. 

4. What are the benefits of using a walnut scrub? 

  • Our walnut scrub is designed to exfoliate dead skin cells effectively, promoting smoother and more rejuvenated skin, especially on rough areas like elbows and knees. 

5. Can sugar scrubs be used on the face? 

  • While primarily intended for body use, our sugar scrubs can be gently applied to the face. Avoid the eye area to prevent irritation. 

6. How often should I use bath bombs? 

  • Enjoy our bath bombs as often as you like. They are crafted to enrich your bath without harsh chemicals, suitable for frequent use, but those with very sensitive skin might consider limiting use. 

7. What are the storage recommendations for bath salts? 

  • Store bath salts in a cool, dry place away from moisture to maintain their quality. Ensure the container is sealed properly after each use.


Purchase and Shipping 

8. Do you offer product samples? 

  • We do not offer samples at this time, but keep an eye on our promotions and discounts by subscribing to our newsletter. 

9. What is your return policy? 

  • We accept returns of unopened products within 30 days of purchase. For more details or to initiate a return, please contact our customer service. 

10. How long does shipping take? 

  • Orders are processed within 1-2 business days, with delivery typically taking 3-5 business days, depending on your location and selected shipping method.


Allergies and Sensitivities 

11. Are your products hypoallergenic? 

  • Our products are crafted to avoid common allergens; however, we cannot guarantee they are hypoallergenic. If you have specific allergies or sensitivities, please consult the ingredients list before use. 

12. Do your products contain any artificial fragrances or colors? 

  • We use internationally standard fragrances and natural MICA colors, extracted from stones, to enhance our products aesthetically without the use of harsh chemical additives. 


Quality Assurance. 

13. Is your manufacturing process certified? 

  • Yes, our manufacturing facilities and processes are recognized with WHO-GMP certification, ensuring high standards of production and quality control throughout.