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Cancellations & Refunds Policy

Last Updated: 07/02/2025

At Prarambh Essentials, we strive to provide the best experience with our vegan, cruelty-free, and handmade products. However, we understand that sometimes cancellations and refunds may be necessary. Please read our policy carefully before making a purchase.

1. Order Cancellations

Can I cancel my order?

  • Orders can only be canceled within 12 hours of placing them.
  • Once an order is processed or shipped, it cannot be canceled.
  • To request a cancellation, please contact us immediately at 📧 support@prarambhessentials.com or 📞 +91-93286 66792 with your Order ID.

Cancellation by Prarambh Essentials

  • We reserve the right to cancel an order due to:
    • Unavailability of stock
    • Payment issues or fraud detection
    • Incorrect pricing or website errors
  • In such cases, a full refund will be processed to your original payment method.

2. Returns & Exchanges

Can I return a product?

Due to the hygiene and personal care nature of our products, we do not accept returns unless the product is:

✅ Damaged or defective upon arrival

✅ Incorrect item received

Conditions for Returns

  • You must initiate a return request within 48 hours of receiving your order.
  • The product must be unused, unopened, and in original packaging.
  • We may request photos or videos as proof of damage before approving the return.
  • If the return is approved, we will provide a replacement or refund as per availability.

3. Refund Policy

When will I receive my refund?

  • Refunds (if applicable) will be processed within 7-10 business days after approval.
  • Refunds will be credited to the original payment method (credit card, UPI, bank transfer, etc.).
  • If you do not receive your refund within the expected time, please check with your bank before contacting us.

Refunds are NOT applicable if:

🚫 You changed your mind after purchase.

🚫 The product has been used or opened.

🚫 The return request is initiated after 48 hours of delivery.

🚫 The product was damaged due to improper handling after delivery.

4. How to Request a Refund or Return?

📩 Email us at support@prarambhessentials.com with the following details:

  • Order ID
  • Reason for return
  • Clear photos of the product (if applicable)

📞 Call or WhatsApp us at +91-93286 66792 for assistance.

5. Missing or Delayed Orders

If your order is delayed beyond the estimated delivery date, please contact us. We will assist you in tracking your package or providing a suitable resolution.

We appreciate your understanding and support of our handmade, ethical, and eco-friendly skincare products! 💜✨